FAQ

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How can you contact us?

Should you require further information or have any general questions, please send an e-mail to info@otoxa.com. Your message will be forwarded immediately to the responsible colleague and dealt with appropriately.
For other subject areas such as technical support or questions regarding invoices, we have a contact form which allows you to send inquiries directly to the responsible team. If you are already registered and currently logged-in, our team can receive additional information from your profile which makes it even easier to process the inquiry accordingly.
Should you be interested in one of our Services, OTOXA can even offer you your own area for communicating.

What kind of payment methods are available?

 

 

                             

        Credit Card              Direct Debit

 

What is the D-U-N-S®- Number?

The D&B D-U-N-S® Number (Data Universal Numbering System) is a nine digit coding scheme, in which companies can be clearly identified worldwide. Companies allocate their parent companies, subsidiaries, head offices etc. via this system. Today more than 160 million companies can be identified through the D&B D-U-N-S® Number. For further information, please visit their website - www.dnbgermany.de

Which kind of membership is possible?

For further information regarding our membership and price structure, please read here.

How do I cancel my membership?

In order to cancel your registration, simply send us your reason for cancellation in writing. Please keep in mind our notice period of one month at the end of the booking period. The date received stamp or, respectively, the date of receipt for faxes will be applicable.

Please note that, for technical reasons, a cancellation is irrevocable after being processed by one of our team.

Should you change your mind after a successful cancellation has taken place, you will need to re-register.

After successful cancellation, your accessibility will automatically be blocked at the end of your membership period.

Why do I receive either no or only a few reactions for my IT Requests?

Please note that correct information and content as well as contact details influence the received responses positively.
Furthermore, Otoxa.com offers you, through their category system, the opportunity of defining the required services and job specifications precisely. Fitting IT Suppliers will subsequently be informed.
Do you have problems setting-up your IT Requests or even have no time to do it? Our service team and their competent partners can create and set-up a professional IT Request for you. This and other services can be found in our Service Area.

How can I edit my payment data?

Your payment data can be edited through your User menu under „Edit Payment Data“

I have not received my invoice! What should I do?

All of the invoices are signed and then sent as PDF’s to the e-mail address which you specified in your profile. Please check your e-mail address and whether the invoice has been filed in your SPAM/Junk folder by mistake. Please contact our Support only after carrying out the above steps. They can then re-send the mail.

Can I publicize one of my own articles on OTOXA?

As an IT Supplier, you have the possibility of downloading specialist articles via your User menu. Please note: due to technical reasons, we can only allow PDF document uploads.

What is the purpose of the categories?

The categories are useful in two respects.
Firstly, they can be used by the purchaser as an additional device for defining the requirement profile. Secondly, they offer the Suppliers the possibility of creating a qualification profile.
Our Matching System can inform you, if requested via e-mail, as soon as an IT Request or Supplier Profile with an appropriate category has been created.

I have forgotten my log-in data. What can I do?

With the help of the "password forgotten" function in your User menu, you can re-set your password and enter a new one.

Are my contact details visible to anyone?

The purchaser’s contact data are reserved for registered IT Suppliers. Purchasers have the possibility, however, to create anonymous requests. In such cases, contact takes place via a coded e-mail address, which is then automatically forwarded to the purchaser.

The purchaser’s contact information is visible for everyone. This makes it possible for non-members to view the company profiles and therefore increases the number of potential customers or interested parties.
 
Further information concerning creating request anonymously can be found under Services.
Should you have any questions or comments, please use our contact form.